Betting should be a form of entertainment, not a source of problems. Casinplus believes responsible gaming is the foundation of genuine enjoyment. Our tools and guides are here to keep you safe.
Our Pledge: Casinplus is more than just a betting platform â we care about the long-term wellbeing of our users. Promoting responsible gaming is a core part of how we do business.
Online betting and casino games are a source of fun for many people. But when it gets out of control, it can seriously affect your family, financial health, and mental well-being. Responsible gaming at Casinplus means knowing your limits, setting a budget, and seeking help when you need it.
Online betting is growing rapidly in Bangladesh. In this environment, Casinplus wants every user to play with awareness. We believe that with the right information and the right tools, anyone can enjoy betting responsibly.
Casinplus has a set of core principles for responsible gaming that every active user should follow:
Problem gambling often starts gradually and can be hard to recognize on your own. Casinplus recommends watching out for the following signs. If you answer "Yes" to three or more of the questions below, consider seeking help:
Remember â asking for help isn't a sign of weakness. It takes courage and self-awareness. Casinplus is always here for you.
Casinplus backs responsible gaming not just in words, but in practice. Our platform offers a range of practical tools that you can activate from your account at any time â all designed to help you stay in control.
Casinplus also has a system that automatically detects unusual gaming patterns and alerts you when needed. Our customer support team is specially trained to handle problem gambling concerns with care and sensitivity.
Answer the following questions honestly. This is a simple self-assessment â not medical advice.
If you answered "Yes" to three or more questions, please support@casinplus.appContact us or use the self-exclusion tool below. Asking for help takes courage.
The protection tools below are available on Casinplus free of charge and take effect immediately. Activate them anytime from your account settings.
Set a maximum deposit limit â daily, weekly, or monthly. Once set, any increase will not take effect for at least 24 hours.
Set a limit on how long you play in a single session. Once that time is up, the platform will automatically warn you or log you out.
Betting will automatically stop once you've reached a set loss amount. You decide the limit on your financial losses.
Temporarily suspend your account for a set period â from 1 day up to 6 weeks. You will not be able to log in during this time.
Completely close your account for a period of 6 months to 5 years. Any attempt to open a new account during this time will also be blocked.
At set intervals, you'll receive a summary showing how long you've been playing and how much you've won or lost.
Log in to Casinplus with your username and password.
Click your name in the top right corner and select "Account Settings".
From the Settings menu, select the "Responsible Gaming" option.
Deposit limit, session limit, loss limit, or self-exclusion â choose whichever works for you.
Clicking "Save" will apply your changes immediately. You'll receive a confirmation by email.
Age verification is mandatory when registering on Casinplus. Through our KYC process, we ensure that only users aged 18 and above can access the platform.
Casinplus's AI system monitors gaming patterns around the clock. If unusual behavior is detected, an automatic alert is triggered and the account is reviewed if necessary.
Responsible gaming guides, tips, and awareness resources are available in Bengali on Casinplus. Making informed decisions starts with the right knowledge.
The Casinplus customer support team is specially trained in responsible gaming. Feel free to talk to us about problem gambling â you'll receive support, not judgment.
Your account can be fully closed in just a few seconds. Casinplus ensures that no marketing messages or promotional offers are sent during a self-exclusion period.
Any communication with Casinplus regarding problem gambling is completely confidential. Your information will never be shared with third parties.
Don't face problem gambling alone. Casinplus is always here for you, and professional support is also available. If you feel that betting is negatively affecting your life, please take the following steps:
Reach out to us directly. We're here for you 24/7.
support@casinplus.app
To temporarily or permanently close your account right now, go to Settings or email us.
Keep in mind: Responsible gaming isn't just a rule â it's an expression of care for yourself and your family. Casinplus wants every experience you have to be a joyful one, not a painful one. If you're going through a tough time, talk to us â we're here to support you, not to judge.